Privacy Policy
Last updated: 12/10/2025
1. Introduction
At Trainer Sync we take the privacy of our users very seriously. This policy describes how we collect, use, store, and protect your personal information.
2. Information We Collect
2.1 Information provided by you:
- Registration data: name, email, phone, password
- Profile: profile picture, time zone, availability
- Client data: information you upload about your clients
- Content: routines, meal plans, notes
- Payments: billing information (processed by Stripe)
2.2 Automatically collected information:
- IP address
- Browser and device type
- Pages visited and usage time
- Cookies and similar technologies
3. Use of Information
We use your information to:
- Provide and improve our services
- Process payments and subscriptions
- Send important service notifications
- Respond to your inquiries and support
- Prevent fraud and abuse
- Comply with legal obligations
4. Sharing Information
WE DO NOT sell your personal information. We only share data with:
- Stripe: to process payments securely
- Google: if you connect your account for email sending
- Cloudflare: for security and spam protection
- Authorities: only if legally required
5. Data Security
We implement security measures to protect your information:
- SSL/TLS encryption in all communications
- Passwords hashed with secure algorithms
- Restricted access to personal data
- Monitoring of suspicious activities
- Regular backups
6. Data Retention
- Active account: we keep your data while you use the service
- After cancellation: 30 days for recovery, then deletion
- Billing data: according to legal requirements (up to 7 years)
7. Your Rights
You have the right to:
- Access: request a copy of your data
- Rectify: correct incorrect information
- Delete: request deletion of your data
- Portability: receive your data in exportable format
- Object: object to certain uses of your data
To exercise these rights, contact us at info@trainersync.com
8. Client Data
As a trainer, you are responsible for:
- Obtaining consent from your clients to store their data
- Informing them about how you use their information
- Responding to their access or deletion requests
9. Minors
Our service is not directed to minors under 18 years of age. We do not intentionally collect information from minors.
10. International Transfers
Your data may be processed on servers located outside your country. We ensure appropriate protections are in place.
11. Changes to this Policy
We may update this policy occasionally. We will notify you of significant changes by email or through a notice on the platform.
12. Contact
For privacy questions: